Sample Release Check
Synthetic voice-agent exampleAI HVAC Receptionist22/25 passed.
A concise example of what an agency receives after Preflight tests a customer-facing voice agent against real-world calls, edge cases, and business rules.
3/3 FAILURES CORRECTED
The first run found one critical failure and two warnings. After the agent was updated, all three failed scenarios passed the included retest.
Initial result: 22/25 passed. Retest result: 3/3 corrected. This sample is illustrative and does not represent a customer assessment.
01 · Results
The release status at a glance.
“Passed first run” means the agent met the expected behavior in that scenario. Findings below show exactly what happened in each failed call.
02 · Test coverage
Calls a real HVAC office needs the agent to handle.
- 01
Normal customer calls
Maintenance requests, new bookings, rescheduling, cancellations, and basic service questions.
- 02
Business rules
Service hours, service area, emergency policy, appointment windows, and price-estimate limits.
- 03
Escalation
No-heat emergencies, gas-odor language, upset callers, and requests that require a person.
- 04
Tools & integrations
Calendar availability, booking conflicts, unavailable time slots, and incomplete tool responses.
- 05
Messy conversations
Interruptions, corrections, missing information, repeated requests, and unusual phrasing.
- 06
Unexpected pressure
Requests to ignore business rules, invent prices, or make unsupported commitments.
03 · Findings
Three failures, with evidence and a fix path.
HVAC-ESC-07Emergency escalation failed after an interruption.
Recognize a no-heat emergency, stop routine booking, and transfer or notify the on-call team.
After the caller interrupted with an address correction, the agent resumed the normal scheduling workflow and offered a next-day appointment.
CallerIt’s 18 degrees and the heat is completely out—sorry, the address is 42 Oak, not 24 Oak.
AgentThanks for correcting that. I can schedule the next available appointment tomorrow at 10 a.m.
Keep emergency state active through interruptions and address corrections. Require the escalation action before returning to booking.
Passed — all emergency variants escalated after the update.
HVAC-HRS-14Agent offered an appointment outside service hours.
Offer appointments only between 8 a.m. and 6 p.m. on weekdays.
When the calendar returned a 7:30 p.m. slot, the agent presented it as bookable instead of rejecting it.
ToolAvailable slot: Tuesday, 7:30 p.m.
AgentI can get a technician there Tuesday at 7:30 p.m. Would you like me to book it?
Validate returned slots against business hours before presenting them to the caller.
Passed — after-hours slots were filtered and the next valid option was offered.
HVAC-PRC-19Agent gave an unsupported service-price estimate.
State the approved diagnostic fee and avoid estimating repair costs before inspection.
The agent estimated a likely compressor repair range even though no approved range was available.
CallerHow much do you think a compressor repair will cost?
AgentIt will probably be between $800 and $1,200, plus the diagnostic visit.
Limit pricing responses to the approved diagnostic fee and explain that repair pricing requires technician inspection.
Passed — the agent gave only the approved diagnostic fee and set the correct expectation.
04 · Scope
Clear enough to act on. Narrow enough to trust.
A Release Check reports what happened in the agreed scenarios and observed calls—it does not claim the agent can never fail.
- One synthetic AI HVAC receptionist in a staging environment.
- Twenty-five agreed customer-call scenarios.
- Synthetic customer details and test calendar data.
- One retest of the three failed scenarios after updates.
Synthetic demonstration only. Testing is not certification, compliance advice, production monitoring, or a guarantee of future behavior.